Functions and Shared Services
strategic organizational design with functions and shared services, organizations can enhance operational efficiency, reduce costs, and improve the quality of services provided across different areas of the organization. This approach enables organizations to leverage economies of scale, standardization, and specialization while promoting collaboration, innovation, and continuous improvement.
Capabilities
Our Operational Model helps in Organize the organization into functional areas based on the type of work they perform. Common functions include finance, human resources, IT, marketing, operations, and customer service. Each function is responsible for executing specific tasks and activities related to its domain of expertise.
Our Operational Model helps in Determining the appropriate level of centralization or decentralization for each function based on factors such as scale, scope, and strategic importance. Centralized functions are consolidated at the corporate level to achieve economies of scale and standardization, while decentralized functions are distributed across business units or regions to promote responsiveness and customization.
Our Operational Model helps in Establishing shared services centers (SSCs) to consolidate and streamline administrative and support functions that are common across the organization. These centers typically provide services such as payroll processing, accounts payable, IT support, procurement, and facilities management. By centralizing these activities, organizations can achieve economies of scale, standardization, and specialization, resulting in cost savings and improved efficiency.
Our Operational Model helps in Defining clear service level agreements (SLAs) between functions and shared services centers to establish expectations for service delivery, performance metrics, and accountability. SLAs help ensure alignment with business needs, monitor service quality, and facilitate continuous improvement efforts.
Our Operational Model helps in Standardizing and optimize business processes across functions and shared services centers to eliminate redundancies, reduce errors, and streamline operations. Implement best practices, workflow automation, and continuous improvement methodologies such as Lean or Six Sigma to enhance efficiency and effectiveness.
Our Operational Model helps in Leveraging technology solutions such as enterprise resource planning (ERP) systems, customer relationship management (CRM) software, and workflow automation tools to support functions and shared services. Implement integrated platforms that enable seamless data exchange, collaboration, and reporting across the organization.
Our Operational Model helps in Foster collaboration and communication among functions and shared services centers to facilitate knowledge sharing, problem-solving, and innovation. Encourage cross-functional teams and initiatives that bring together diverse perspectives and expertise to address complex challenges and drive organizational success.
Our Operational Model helps in Investing in talent development and training programs to build the skills and capabilities needed to support functions and shared services effectively. Provide opportunities for employees to acquire new skills, pursue professional certifications, and participate in continuous learning initiatives to stay abreast of industry trends and emerging technologies.
Our Operational Model helps in Establishing performance management systems and key performance indicators (KPIs) to monitor the performance of functions and shared services centers. Track metrics such as service delivery times, cost per transaction, customer satisfaction scores, and process efficiency to evaluate performance, identify areas for improvement, and drive accountability.
Our Operational Model helps in Cultivating a culture of continuous improvement and innovation within functions and shared services centers. Encourage employees to proactively identify opportunities for efficiency gains, cost reduction, and service enhancement. Recognize and reward individuals and teams that contribute to process improvements and operational excellence.